Centro de asistencia de Cotyrapid

Bienvenido. Puedes generar una solicitud a Cotyrapid con cualquiera de las opciones proporcionadas.

Contacta con nosotros sobre

Consultas sobre planes de pago

¿Con qué podemos ayudarte?

Select is focused , press Down to open the menu,

Solicitar visita para información sobre los planes de usuario empresarial

Los campos obligatorios están marcados con un asterisco

{"xsrfToken":"745c568543902ad4d51ef19ba3605d5efaa8834e_lout","branding":{"id":"2","key":"jsdcot","name":"Centro de asistencia de Cotyrapid","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#ab611b","headerLinkHoverBGColor":"#ab611b","headerBadgeColor":"#ab611b"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ed24742f-560a-4d66-b080-13dadc0356ce/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyOTYxYmQwZC05MzI4LTQ0MDktOWYzYi1mYzc0ZWE3YmQ4ZTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmVkMjQ3NDJmLTU2MGEtNGQ2Ni1iMDgwLTEzZGFkYzAzNTZjZSI6WyJyZWFkIl19LCJleHAiOjE3NTAyODE1NTEsIm5iZiI6MTc1MDI4MDk1MX0.9ZsMxT5N3R2Y6ma6DxmLgi9eHJB0rX_jyX9ZsD-KzbA&client=2961bd0d-9328-4409-9f3b-fc74ea7bd8e0&mode=fit","logoId":"ed24742f-560a-4d66-b080-13dadc0356ce","isLogoAvailable":true,"helpCenterTitle":"Bienvenido al Centro de ayuda de Cotyalvi","sharedPortalName":"Centro de ayuda Cotyalvi","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"inglés (Estados Unidos)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda de Cotyalvi","sharedPortalName":"Centro de ayuda Cotyalvi","localeDisplayName":"español (España)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"es-ES","userLanguageTag":"es-ES","portalThemeColor":"#f2c2c5","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"jsdcot","projectId":10006,"serviceDeskId":2,"name":"Centro de asistencia de Cotyrapid","description":"Bienvenido. Puedes generar una solicitud a Cotyrapid con cualquiera de las opciones proporcionadas.","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"11","name":"Consulta de planes de proveedor","descriptionHtml":"","callToAction":"Consulta de planes de proveedor","introHtml":"Solicitar información sobre los planes de proveedor.","icon":10482,"iconUrl":"https://cotyalvi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[5],"key":""},{"id":"12","name":"Consulta de planes de usuario empresarial","descriptionHtml":"","callToAction":"Consulta de planes de usuario empresarial","introHtml":"Solicitar información sobre los planes de usuario empresarial.","icon":10499,"iconUrl":"https://cotyalvi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[3,5],"key":""},{"id":"15","name":"Consulta de planes de usuario profesional","descriptionHtml":"","callToAction":"Consulta de planes de usuario profesional","introHtml":"Solicitar información sobre los planes de usuario profesional.","icon":10484,"iconUrl":"https://cotyalvi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[5],"key":""},{"id":"16","name":"Me aparece un mensaje de errror en la aplicación","descriptionHtml":"","callToAction":"Me aparece un mensaje de errror en la aplicación","introHtml":"Utilizando la aplicación me parece un mensaje de error","icon":10470,"iconUrl":"https://cotyalvi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[3,4],"key":""},{"id":"9","name":"No recuerdo mi contraseña","descriptionHtml":"","callToAction":"No recuerdo mi contraseña","introHtml":"No consigo encontrar ni recordar mi contraseña","icon":10491,"iconUrl":"https://cotyalvi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[3,4],"key":""},{"id":"19","name":"Problema con celular Android","descriptionHtml":"","callToAction":"Problema con celular Android","introHtml":"Tengo problemas con la aplicación desde mi celular Android.","icon":10475,"iconUrl":"https://cotyalvi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10475","groups":[4],"key":""},{"id":"22","name":"Problema con celular Iphone","descriptionHtml":"","callToAction":"Problema con celular Iphone","introHtml":"Tengo problemas con la aplicación desde mi Iphone.","icon":10471,"iconUrl":"https://cotyalvi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[4],"key":""},{"id":"24","name":"Quiero aparecer en la página web","descriptionHtml":"","callToAction":"Quiero aparecer en la página web","introHtml":"Quiero poner publicidad de mi empresa en la web.","icon":10495,"iconUrl":"https://cotyalvi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10495","groups":[6],"key":""},{"id":"23","name":"Quiero hacer una campaña de marketing","descriptionHtml":"","callToAction":"Quiero hacer una campaña de marketing","introHtml":"Quiero hacer una campaña de marketing","icon":10498,"iconUrl":"https://cotyalvi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[3,6],"key":""},{"id":"20","name":"Quiero más información sobre los planes de usuarios empresariales","descriptionHtml":"","callToAction":"Quiero más información sobre los planes de usuarios empresariales","introHtml":"Quiero más información sobre los planes de usuarios empresariales","icon":10466,"iconUrl":"https://cotyalvi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[3],"key":""},{"id":"17","name":"Quiero que mis productos aparezcan en primer lugar cuando el usuario realiza búsquedas, etc. en la página web","descriptionHtml":"","callToAction":"Quiero que mis productos aparezcan en primer lugar cuando el usuario realiza búsquedas, etc. en la página web","introHtml":"Poner mis productos en las primeras posiciones.","icon":10502,"iconUrl":"https://cotyalvi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10502","groups":[6],"key":""},{"id":"18","name":"Solicitar nueva funcionalidad","descriptionHtml":"","callToAction":"Solicitar nueva funcionalidad","introHtml":"Me gustaría que la aplicación hiciera esto.","icon":10479,"iconUrl":"https://cotyalvi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[4],"key":""},{"id":"10","name":"Solicitar visita para información sobre los planes de usuario empresarial","descriptionHtml":"","callToAction":"Solicitar visita para información sobre los planes de usuario empresarial","introHtml":"Solicitar una visita de un Asesor Comercial para planes de usuario empresarial.","icon":10493,"iconUrl":"https://cotyalvi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[5],"key":""},{"id":"13","name":"Solicitar visita para información sobre los planes de usuario mayorista","descriptionHtml":"","callToAction":"Solicitar visita para información sobre los planes de usuario mayorista","introHtml":"Solicitar una visita de un Asesor Comercial para planes de usuario mayorista.","icon":10487,"iconUrl":"https://cotyalvi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[5],"key":""},{"id":"14","name":"Solicitar visita para información sobre los planes de usuarios profesionales","descriptionHtml":"","callToAction":"Solicitar visita para información sobre los planes de usuarios profesionales","introHtml":"Solicitar una visita de un Asesor Comercial para planes de usuario profesional.","icon":10494,"iconUrl":"https://cotyalvi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10494","groups":[3,5],"key":""},{"id":"26","name":"Tengo otra consulta distinta","descriptionHtml":"","callToAction":"Tengo otra consulta distinta","introHtml":"Me gustaría preguntar por esto.","icon":10458,"iconUrl":"https://cotyalvi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[8],"key":""},{"id":"25","name":"Actualiza o cambia un sistema gestionado","descriptionHtml":"","callToAction":"Actualiza o cambia un sistema gestionado","introHtml":"Por ejemplo, actualizar JIRA.","icon":10503,"iconUrl":"https://cotyalvi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[],"key":""},{"id":"21","name":"Solicitud enviada por correo electrónico","descriptionHtml":"","callToAction":"Solicitud enviada por correo electrónico","introHtml":"Solicitud recibida desde tu canal de asistencia por correo electrónico.","icon":10492,"iconUrl":"https://cotyalvi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"Solicitudes habituales"},{"id":4,"name":"Asistencia con la aplicación"},{"id":5,"name":"Consultas sobre planes de pago"},{"id":6,"name":"Consultas de publicidad y marketing"},{"id":8,"name":"Otras consultas"}],"orderMapping":{"8":[26],"7":[25,23,18],"5":[11,12,15,10,13,14],"3":[12,16,9,23,20,14],"4":[16,9,19,22,18],"6":[24,23,17]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"JSDCOT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"español (España)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyOTYxYmQwZC05MzI4LTQ0MDktOWYzYi1mYzc0ZWE3YmQ4ZTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTAyODIxNTEsIm5iZiI6MTc1MDI4MDk1MX0.82Lj8uf2_cybkYNg8uOIGUalOi1hzTmz_q6SitiWMNs","targetCollection":"upload-project-10006","endpointUrl":"https://api.media.atlassian.com","clientId":"2961bd0d-9328-4409-9f3b-fc74ea7bd8e0","tokenDurationInMins":20}},"reqCreate":{"id":10,"projectId":10006,"issueType":{"id":"10011","name":"Service Request"},"form":{"name":"Solicitar visita para información sobre los planes de usuario empresarial","descriptionHtml":"","callToAction":"Solicitar visita para información sobre los planes de usuario empresarial","intro":"Solicitar una visita de un Asesor Comercial para planes de usuario empresarial.","instructions":"","icon":10493,"iconUrl":"https://cotyalvi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Correo electrónico de confirmación para","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Resumen","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Descripción","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Adjunto","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/10","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/10","calendarParams":{"firstDay":1,"date":"2025-06-18T16:09:11-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyOTYxYmQwZC05MzI4LTQ0MDktOWYzYi1mYzc0ZWE3YmQ4ZTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTAyODIxNTEsIm5iZiI6MTc1MDI4MDk1MX0.82Lj8uf2_cybkYNg8uOIGUalOi1hzTmz_q6SitiWMNs","targetCollection":"upload-project-10006","endpointUrl":"https://api.media.atlassian.com","clientId":"2961bd0d-9328-4409-9f3b-fc74ea7bd8e0","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/2?xdm_e=https%3A%2F%2Fcotyalvi.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI3N2UwMjk0M2FlYmJmNmU5MWE4NzQ2N2Q5YjlkODI2Y2VhOTY5NjgwMjcyOWNlYzJkYjU5MWI3NGI1YTkwMTEyIiwiaXNzIjoiMjU3YTVmYjgtNjMyMy0zZTEwLWE0NjctNDU3YjU3NzBjNmFmIiwiY29udGV4dCI6e30sImV4cCI6MTc1MDI4MTg1MSwiaWF0IjoxNzUwMjgwOTUxfQ.pdsCmaO1NylWpHqjtS3EZOefmHKQ3NubzNtajEzOxDg\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjI1N2E1ZmI4LTYzMjMtM2UxMC1hNDY3LTQ1N2I1NzcwYzZhZiIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL2NvdHlhbHZpLmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL2NvdHlhbHZpLmF0bGFzc2lhbi5uZXQifSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IkpTRENPVCIsImlkIjoiMTAwMDYifX19LCJleHAiOjE3NTAyODE4NTEsImlhdCI6MTc1MDI4MDk1MX0.fI6iZvWH-HYzZtblr97wl7lPd36NJT4CwtrZkNuBXJ8\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://cotyalvi.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://cotyalvi.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"JSDCOT\\\",\\\"id\\\":\\\"10006\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"JSDCOT\\\",\\\"project.id\\\":\\\"10006\\\",\\\"servicedesk.serviceDeskId\\\":\\\"2\\\",\\\"servicedesk.requestTypeId\\\":\\\"10\\\"}\",\n \"timeZone\":\"America/Bogota\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://cotyalvi.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=cotyalvi","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"745c568543902ad4d51ef19ba3605d5efaa8834e_lout","baseUrl":"https://cotyalvi.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://cotyalvi.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["enero","febrero","marzo","abril","mayo","junio","julio","agosto","septiembre","octubre","noviembre","diciembre"],"monthsShort":["ene","feb","mar","abr","may","jun","jul","ago","sep","oct","nov","dic"],"weekdaysShort":["dom","lun","mar","mié","jue","vie","sáb"],"weekdays":["domingo","lunes","martes","miércoles","jueves","viernes","sábado"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"2961bd0d-9328-4409-9f3b-fc74ea7bd8e0","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"f6157cb2ef50425fbdef866d809d40f4","siteDefaultLanguageTag":"es-ES","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}